Refund policy
Return and Refund Policy
Return & Refund Policy
At ORVEX, we stand behind the quality of our products. If you are not satisfied with your purchase, we are here to help.
Returns
You may request a return within 14 days of receiving your order. To be eligible for a return:
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The item must be unused and in its original packaging
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The product must be in resalable condition
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Proof of purchase is required
Non-Returnable Items
The following items cannot be returned:
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Used filament
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Opened filament spools
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Clearance or discounted items
Refunds
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.
If approved, your refund will be processed to your original payment method within 5–10 business days.
Return Shipping
Customers are responsible for return shipping costs unless the product arrived damaged or defective.
Damaged or Defective Products
If your order arrives damaged or defective, please contact us within 48 hours of delivery with photos of the product and packaging.
Contact
For return requests please contact: